1. OPENNESS AND TRANSPARENCY
1.1 We are committed to protecting your privacy and respecting and upholding your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). We will take all necessary and reasonable steps to comply with the APP, the Privacy Act and to deal with inquiries or complaints from individuals about compliance with the APPs.
2. PERSONAL INFORMATION
2.1 Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion (whether true or not, and whether recorded in a material form or not) (“Personal Information”).
2.2 The type of Personal Information we collect from you includes, without limitation, the following:
(a) your full name;
(b) email address;
(c) telephone number(s);
(d) credit card information;
(e) business information and needs;
(f) your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
(g) details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
(h) any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or accounts from which you permit us to collect information;
(i) information you provide to us through customer surveys; or
(j) any other Personal Information that may be required in order to facilitate your dealings with us.
3.1 We will collect Personal Information only by lawful and fair means and not in an unreasonably intrusive way. Generally, we will collect Personal Information directly from you, and only to the extent necessary to provide our products and services requested or ordered by you and to carry out our administrative functions or as required by law. We will not collect sensitive information from you.
3.2 We may also collect Personal Information from you when you:
(a) fill in an application form or complete an online survey;
(b) register for an Account on our website;
(c) use our Services;
(d) subscribe to our newsletter; and/or
(e) provide us with feedback.
3.3 If you use a pseudonym when dealing with us or you do not provide identifiable information to us, we may not be able to provide you with any or all of our services as requested. If you wish to remain anonymous when you use our website - do not sign into it or provide any information that might identify you.
3.4 We require individuals to provide accurate, up-to-date and complete Personal Information at the time it is collected.
4. WHAT DO WE DO WITH YOUR PERSONAL INFORMATION?
4.1 We use and disclose your Personal Information for the purposes for which the information is collected, or for a directly related purpose, including (but not limited to):
(a) providing our website, products and services to you;
(b) administering, protecting, improving or optimizing our website, products and services (including performing data analytics, conducting research and for advertising and marketing purposes);
(c) informing you about our website, products, services, rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
(d) responding to any inquiries or comments that you submit to us;
(e) verifying your identity;
(f) any other purpose you have consented to; and
(g) any use which is required or authorized by law.
5. DISCLOSURE OF PERSONAL INFORMATION
5.1 We may disclose your Personal Information to:
(a) third-parties we ordinarily engage from time to time to perform functions on our behalf for the above purposes;
(b) any person or entity to whom you have consented to us disclosing your Personal Information to;
(c) our external business advisors, auditors, lawyers, insurers and financiers; and
(d) any person or entity to whom we are required or authorized to disclose your Personal Information to in accordance with the law.
6. ACCESS AND MANAGEMENT
6.1 Subject to some exceptions provided by law, you may request access to your Personal Information in our customer account database, or seek correction of it, by contacting us. See Section 11: Contact Information. Should we decline you access to your Personal Information, we will provide a written explanation setting out our reasons for doing so.
6.2 We may charge a reasonable fee that is not excessive to cover the charges of retrieving your Personal Information from our customer account database. We will not charge you for making the request.
6.3 If you believe that we hold Personal Information about you that is not accurate, complete or up to date, you may request that your Personal Information be amended. We will respond to your request to correct your Personal Information within a reasonable timeframe and you will not be charged a fee for correcting your Personal Information.
7. DIRECT MARKETING
7.1 Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about products and services we believe are suited to you and your interests or we may invite you to attend special events.
7.2 At any time you may opt out of receiving direct marketing communications from us. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your Personal Information as detailed above, will continue. You can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us in writing at Fluent Cargo, 10-20 Gwynne Street, Cremorne, 3121, VIC, Australia.
8. CROSS-BORDER DISCLOSURE
8.2 When entering into a transaction with us you consent to your Personal Information being disclosed or transferred to such Recipients and you acknowledge and agree that we have no obligation to take such steps as are reasonable in the circumstances to ensure that the information that is transferred or disclosed to the Recipients will be treated in a manner that is consistent with the APPs. You also agree that insofar as the law allows, we have no liability to you or anyone else for any breach by the Recipient of the APPs. Where we update the location of our recipients, we will inform you via our website or via email.
9. FLUENT CARGO WEBSITE
9.1 When transmitting Personal Information from your computer to our website, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, we will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.
9.2 The Fluent Cargo website may use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but if you do so, you may not be able to fully experience the interactive features of the Fluent Cargo website.
10.1 We may hold your Personal Information in either electronic or hard copy. We take reasonable steps to protect your Personal Information from misuse, interference and loss, as well as unauthorized access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your Personal Information.
10.2However, we cannot guarantee the security of any Personal Information transmitted over the internet and therefore you disclose information to us at your own risk. We will not be liable for any unauthorized access, modification or disclosure, or misuse of your Personal Information.
11. CONTACT INFORMATION